Podcast 698: Empathy, Burnout, and Patient Satisfaction - The Emergency Medical Minute

Podcast 698: Empathy, Burnout, and Patient Satisfaction

Contributor: Aaron Lessen, MD

Educational Pearls:

  • Survey of EM physicians to self-report empathy and burnout levels and correlated with patient satisfaction scores
  • Patient satisfaction was not affected by what the physicians thought about their level of empathy or burnout¬†
  • Patient satisfaction was affected by the patient’s perception of empathetic behavior by the physician


Byrd J, Knowles H, Moore S, et al. Synergistic effects of emergency physician empathy and burnout on patient satisfaction: a prospective observational study [published online ahead of print, 2020 Nov 25]. Emerg Med J. 2020;emermed-2019-209393. doi:10.1136/emermed-2019-209393

Summarized by John Spartz, MS4 | Edited by Erik Verzemnieks, MD


The Emergency Medical Minute is excited to announce that we are now offering AMA PRA Category 1 credits™ via online course modules. To access these and for more information, visit our website at www.emergencymedicalminute.org/cme-courses/ and create an account.¬†

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